Support
Help with permissions, shortcuts, evidence storage, or store delivery.
Open a support request
Include the app version, operating-system version, platform edition, what you expected, and what happened. Do not attach screenshots or camera photos containing people or sensitive information unless needed and consented to.
Permission checklist
On macOS, check Camera, Screen Recording, Accessibility for the Direct edition, and Input Monitoring. On Windows, check Camera privacy settings under Settings > Privacy & security.
Before contacting support
Confirm the eye is armed, auto-arm is configured as intended, and the chosen shortcut is registered. For evidence issues, open the evidence folder from Privacy settings.